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Person In charge

Home Manager - Ellen Mandie James

Service User Guide

Complaints procedure

Data Protection

At Catherine Miller House we take data protection very seriously. Not only have all staff members undone GDPR training courses but we put that knowledge into practice. Please click the below PDF to see what our responsibilities are to you - and what your rights are. You will be provided with information prior to admission regarding where you stand in regards to data protection.


On payment by yourselves and/or a Council, you are entitled to all your personal needs being fulfilled. All our residents are treated equally according to their needs regardless of their financial situation. These needs include all your housing, heating, food, laundry, personal assistance, personal interaction and all such support. 

The following will be arranged / purchased by the home, but be paid-for by you either from your own pocket or Client Account. These are: Private Telephone Line, Newspapers, Chiropody, Hairdressing, Dry Cleaning, Personal Toiletries, Sweets etc, Taxis to and from Hospital and similar visits. 

Prior to arrival

Prior to arrival, a friendly member of the senior team will make an appointment with yourself to carry out an assessment to see if we can realistically meet your care needs. Preferably, this will take place at Catherine Miller House so that you can get a feel for the place & make sure you are happy with the home. But we are more than welcome to meet yourself at your place of choosing.

During the assessment we will go through what a care plan is with you & construct it with you, after all nobody knows you better than yourself.

We will discuss your dependency, capability and in turn, what we are able to do to help you live as independently as possible. You are the focal point of the home - It's essential that we get the assessment process right. We wont rush you, nor will we pressure you into making any decisions on the spot. If something doesn't feel right or if you have any unanswered questions; please let us know!

Arriving at Catherine Miller House

Welcome to the family, our team of friendly staff will assist you with settling in. You will be given another tour of the home showing you again where our fire exits are & all other pieces of important information required for you to know.

At this point, consent forms will be presented & explained thoroughly. Also the contract of residence be provided.

Your rights and our responsibilities will be expressed to you again and any outstanding care plan details will be amended if required. 

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